The pick-up service is free of charge if the order is picked up at our factory located in Laval,Quebec. An additional fee to be determined will be added if the pick-up is done at our store in Saint-Hubert or Laval.
We offer rates based on your delivery area. Shipping will be calculated at checkout.
If you are not in a remote area, local delivery offers the possibility of delivery service inside your home for an additional $135.
Opt for this option at checkout or see our Delivery & Pickup page with the link here in blue. delivery areas
You can return or exchange any item in its original condition (not modified or damaged) or defective, within 14 days of the date of receipt of the goods. *
*Merchandise identified as "final sale" cannot be returned or exchanged.
A 10% return fee applies to items manufactured at our factory.
A 15% return fee applies on items manufactured externally.
WE CANNOT TAKE BACK ITEMS THAT HAVE BEEN INSTALLED OR ARE DAMAGED.
Delivery Our production times are 2 to 3 weeks. We will contact you to advise you of the exact production week. Any delay in delivery caused by the customer will be adressed at our discretion. Factory PickupPickup is by appointment only. Our factory is located at 1145 Ave. Laplace in Laval.
Your order It is important that you check your order to avoid delays. We cannot be held responsible for this.
ReturnsYou can return or exchange any item in its original condition (not modified or damaged) or defective, within 30 days the date of receipt of the goods.
* Return costs of 10% are applicable on products manufactured at our factory and 15% if the product is manufactured by one of our suppliers. Ex: cabinet handle
*Merchandise identified "final sale", "as is", "countertops" cannot be returned or exchanged .
If the merchandise is damaged by kwizine in stock, we will offer a replacement only.
Merchandise Damaged items cannot be replaced free of charge and no compensation will be granted to you.
After-SalesWe offer a 5-year limited warranty.
No employees will be on site.
Do you need help?
Have a question for Kwizine in stock?
Did you know that we offer planning assistance services for your project? Also, we have a page on our website with several popular questions and answers.